General Terms and Conditions of Sale
(Terms and Conditions).
Updated on May 01, 2026
These general terms and conditions of sale and use govern the rights and obligations of the parties inherent in all orders for products (or the "Products") placed by any consumer for his personal needs (or the "Customer") to the company OUTDOOR KIDS, whose trade name is MERO MERO, a simplified joint-stock company with a capital of 15.000 Euros, whose registered office is at Papeteries Image Factory 3 esp. Augustin Audessat, 74960 Annecy, registered in the trade and companies register of ANNECY under number 821 696 721, represented by its President, Mrs. Hélène ALLERA-MARIE (or the "Company"). The Company's intra-community VAT number is FR 75 821696721.
For any questions regarding orders and/or Products, please refer to the FAQs. If you cannot find the answers you're looking for, you can contact the Company via the Contact form.
The Company and the Client are hereinafter referred to together as the "Parties". An order that has become final constitutes a contract (or the "Contract").
In order to provide the Customer with complete information, in particular in accordance with the provisions of Articles L.111-1 and L.221-1 et seq. Of the Consumer Code, both on the Products and their quality and on the order and the content of the Contract likely to bind it to the Company, the latter was able to take note, before any order for Products, of these GTCS but also, where applicable, of the instructions for use of the Products. He was also able to benefit from any additional information, freely accessible on the Company’s website (or the “Site”), which can be consulted at the following address: www.meromero.fr
The GTC being available at any time on the Site, and the Customer being invited to read and accept the GTC before validating his order and making payment, any order placed implies express acceptance by the Customer of the GTC.
On each "Product" page of the Site, there is a description of the marketed Product concerned as well as the precautions and risks of use and the instructions for use for certain products which require it.
The Company designs, has manufactured and markets ingenious, modular, design and durable products, inspired by outdoor codes, for working parents. These include, in particular, backpacks, bicycle bags, modular satchels allowing the child to be carried as an extra, a changing bag with accessories, blankets (…).
The Customer’s attention is drawn to the following points
- Unless explicitly mentioned, the Products sold on the Site do not constitute childcare articles within the meaning of decree n ° 91-1292 of December 20, 1991 and of the circular of July 29, 1992. In this regard, they are not subject to the regulations applicable to these articles and are not subject to the same tests;
- Clem & Léon modular saddlebags (ref. S00101 and S00102) are not products intended to ensure or facilitate the seating, movement or transport of children but offer a secondary function of carrying extra for the child. Carrying, an accessory function of the saddlebags and not the main one, does not provide for any child restraint system against falls. The parent must therefore necessarily ensure the safety of his child by retaining him permanently, in particular by means of his arm;
- The Clem & Léon (ref. S00101 and S00102), Squamish (ref. S00201 and S00202) and Mini-Squamish (ref. S00301) bags have an attachment system, for attachment to a stroller for example. The attachment to the stroller is therefore likely, depending on the weight of the contents of the bag, to cause destabilization of the stroller. It is the parent’s responsibility to be sufficiently vigilant to avoid any fall from the stroller and / or the child;
- The use of the Clem & Léon bag (ref. S00101 and S00102) is the subject of instructions for use in the user manual which it is the Customer’s responsibility to strictly observe.
Orders are made from the Site. The Customer visits the pages of the Site and selects the Products of his choice. For certain Products, the Customer can choose the color and the materials. For each Product chosen, the Customer adds it to the basket and continues shopping if he wishes. Once the choice of the Product (s) is completed, the Customer displays his basket detailing the Products on order and the prices. The Customer has the option of correcting his basket. The Customer will then enter his personal data (those marked with an asterisk must be entered to allow the processing of the order by the Company) or his access codes, and must read these GTC. A summary of their data and their order will be generated. It will then be up to the Customer to validate his order with an obligation to purchase and pay. In this regard, the Customer declares to be the owner of the means of payment used or to be duly authorized to use it.
As soon as the order has been placed, the Company will issue an acknowledgment of receipt of the order to the email address indicated by the Customer.
Any order will only be considered final in the event of full payment of its price.
All orders are archived by the Company, under the conditions and for the regulatory period. The Customer can access it by making a request by email to hello(at)meromero.fr.
The unit prices of the Products are indicated on the page of the Product Site, all taxes included (TTC). Any costs, in particular delivery costs, are indicated on said page and / or in the basket, before the Customer confirms his order.
All orders, regardless of the country of origin, are payable in euros only. The aforementioned prices include value added tax (VAT), at the rate in effect at the time of the order.
The Company reserves the right to modify the prices of the Products at any time; it being specified that the Products will be invoiced at the prices indicated during the order.
The entire order (Products and delivery costs) is payable in cash when ordering by credit card (via the 3D Secure system) or via Paypal. It is also possible to pay for all or part of the order with a gift card previously purchased on the Site.
By credit card:
3D Secure is a program created by international issuers Visa (Verified By Visa) and Mastercard (Mastercard Secure Code) to strengthen the security of online payments. It is based on the implementation of an additional control during an online purchase: in addition to the bank data, the Customer is invited to enter a personal data allowing his bank to identify him and validate the transaction. The accepted credit cards and bank cards are as follows: Carte Bleue, Visa, MasterCard but also the Paylib and E-Carte Bleue systems. After validation of the Customer’s bank details (card number, expiration date and cryptogram), a new page will be displayed on which the Customer must enter personal information requested by his bank. This information can be: a code sent by SMS; the answer to a personal question; a password chosen beforehand … Once the 3D Secure code has been entered and validated by the Customer’s bank, the order is finalized. The Customer will then receive a confirmation e-mail. Authentication is specific to each bank. For any questions concerning the 3D Secure code, we invite the Customer to contact his bank directly. The order is only shipped after verification of the payment method and receipt of the authorization to debit the card.
By Paypal:
for payment by credit card via Paypal, the credit card number is directed to the Paypal server, payment is made directly in a secure environment without going through the Company’s server, a guarantee which is all the more important as the numbers are known only to our partner Paypal. The order validated by the Customer will be considered effective only when Paypal has given its agreement. In case of refusal, the order will be automatically canceled and the Customer notified by email.
An invoice corresponding to the order will be issued by the Company in the name of the Customer, and will be sent to him by e-mail provided during the order.
The security of the Site is ensured by the use of the SSL (Secure Socket Layer) encryption process and all information relating to bank cards is thus encrypted.
On each Product page, it is indicated whether the Product concerned is in stock. Only Products in stock can be ordered.
Failing this, if applicable, it will be possible for the Customer to request to receive an informative email when the Product concerned is back in stock or to place a pre-order; in the latter case, the terms and conditions will then be specified on the page of the Product concerned.
If by an extraordinary measure, a Product was unavailable after the order by the Customer, and could not be delivered within the period indicated, the Company will inform the Customer by email at the address he has indicated; the provisions of Articles L.216-1 and L.216-3 of the Consumer Code, in force to date, will be applied.
Delivery of the Product takes place within a maximum period of seven (7) working days, from the order becoming final, to the delivery address indicated by the Customer.
The Products are delivered by carriers appointed by the Company, namely either Colissimo or DPD Predict (interactive home delivery product by appointment with a one hour slot). The shipment of the package (with the package tracking number) will be notified to the Customer by sending an email to the email address he has indicated. In both cases, the Customer must imperatively enter a mobile phone number when ordering, so that the carrier can contact the Customer in the event of delivery difficulty to the Customer.
On receipt of the Product and without prejudice to the right of withdrawal stipulated below, the Customer must check the condition of the parcel (s) in the presence of the carrier, the post office employee or the parcel custodian and make all necessary reservations with him . If the package appears to have been opened or damaged, it is the Customer’s responsibility to refuse said package. It will be up to the Customer to notify this finding to the carrier by registered letter with acknowledgment of receipt and to send a copy by email, accompanied by a copy of the carrier’s slip on which the Customer will have, if applicable, mentioned his reservations, to the Company at the address: hello (at) meromero.fr, so that the Company can make any recourse against the carrier.
It is recalled that, in accordance with the provisions of article L.216-5 of the Consumer Code «Any risk of loss or damage to goods is transferred to the consumer at the time when the latter or a third party designated by him, and other than the transporter proposed by the professional, takes physical possession of these goods.»
It is recalled that, in accordance with the provisions of article L.221-18 of the Consumer Code, the Customer has the right to withdraw and return the Products for fourteen (14) clear days from the date delivery of these, without having to justify its decision. In the case of an order for several Products delivered separately, the period starts from receipt of the last Product.
The Customer may, within fourteen days of the delivery of his order, exercise it by notifying his desire to withdraw as indicated below.
For the calculation of this period, the provisions of Article L.221-19 of the Commercial Code are applied, which provides:
«In accordance with Regulation n ° 1182/71 / EEC of the Council of June 3, 1971 determining the rules applicable to the time limits, dates and terms: 1 ° The day on which the contract is concluded or the day of receipt of the goods n ‘ is not counted within the period mentioned in the article L. 221-18 ;; 2 ° The period begins to run at the beginning of the first hour of the first day and ends at the expiration of the last hour of the last day of the period; 3 ° If this period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day.»
To exercise your right of withdrawal, simply follow the procedure by clicking this link.
In accordance with the provisions of article L.221-23 of the Consumer Code and after agreement from the Company, the Customer must return the Product no later than fourteen days following the communication of his decision to withdraw.
The Customer must return his product under the conditions defined in article 10, at his expense and under his responsibility.
The refund will only be effective if the returned Products have been unused (therefore perfectly new), in their original packaging and with the labels not removed. The Products must be able to be returned in stock and put back on sale by the Company.
The return of the Products ordered will give rise to a refund equal to the total amount paid by the Customer, ie the purchase price of the Product (s) and any delivery costs.
The Customer will be reimbursed by the same means of payment as that used by him for payment for the Products, upon receipt by the Company of the Products returned by the Customer.
In accordance with the provisions of Articles L.217-4 to L.217-14 of the Consumer Code recalled below, the Customer, consumer, benefits from the legal guarantee of conformity on the Products, applicable when the Products contain a defect of conformity, existing when the Product is delivered and ignored by the Customer at the time of sale.
In this case, and if the Customer considers that he can validly avail himself of the aforementioned provisions, it will be up to him to notify his request to the Company by registered letter with acknowledgment of receipt. If the Product does contain a lack of conformity within the meaning referred to in the preceding paragraph, not contested by the Company, the Company will replace or repair the Product within 30 days. If replacement or repair is not possible, the Customer will be refunded the price plus delivery costs within 30 days.
Article L.217-4:
The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.
The Customer is also covered by the warranty against hidden defects, as provided for in Articles 1641 et seq. of the Civil Code (excerpts of which are set out below).
In such cases, and provided the Customer is validly entitled to the warranty against hidden defects, the Customer must notify the Company of their claim by registered letter with acknowledgement of receipt. If the Product does indeed contain a hidden defect within the meaning of Article 1641 of the Civil Code, which is not disputed by the Company, the Company shall, at the Customer’s request, refund the price in full upon return of the Product or refund a portion of the price, within 30 days.
Article 1641: The seller is liable under the warranty for hidden defects in the item sold which render it unfit for the use for which it is intended, or which so impair that use that the buyer would not have purchased it, or would have paid only a lower price for it, had they been aware of them.
Article 1644: In the case of Articles 1641 and 1643, the buyer may choose either to return the goods and have the price refunded, or to keep the goods and have part of the price refunded.
Article 1645: If the seller was aware of the defects in the goods, he shall be liable, in addition to refunding the price received, for all damages to the buyer.
Article 1646: If the seller was unaware of the defects in the item, he shall be liable only for the refund of the price and for reimbursing the purchaser for the costs incurred by the sale.
Article 1648: An action arising from latent defects must be brought by the purchaser within two years of the discovery of the defect.
In the case provided for by Article 1642-1, the action must be brought, on pain of forfeiture, within one year of the date on which the seller may be discharged from liability for apparent defects or lack of conformity.
The above warranties do not apply to Products that have been damaged, altered, modified or repaired by the Customer.
Without prejudice to the above provisions relating to the transport of the Products, in the event that the right of withdrawal is exercised or the statutory warranties for the Products ordered are invoked (excluding any dispute relating to transport), it shall be the Customer’s responsibility to inform the Company in accordance with the procedures set out above, stating the order number, the reference of the Product(s) concerned and a description of the fault.
The Products must be returned to the Company, following its agreement, in their original packaging and with all components (accessories and instructions, if any), at the Customer’s expense in the case of exercising the right of withdrawal.
To exercise the right of withdrawal, it is specified that the Product must not have been used, washed, damaged or deteriorated.
The refund, replacement or repair of the Product will take place within the timeframes set out above.
The Parties shall not be held liable or in default for any delay or failure to perform resulting from the occurrence of a force majeure event, as defined in Article 1218 of the Civil Code.
It is also specified that the Company shall not be held liable in the following cases:
- use of the Products that does not comply with their intended purpose or with the instructions set out in the documentation provided by the Company, in particular the user manual. In this regard, it is noted that the Products do not constitute childcare articles within the aforementioned meaning (except those explicitly mentioned);
- use of the Products for purposes other than those for which they were designed and manufactured;
- normal wear and tear of the Products;
- where applicable, failure to follow the instructions for use or maintenance of the Products;
- the consequences of any modifications, in particular additions, made to the Products.
The design of the Products is based on the Company’s know-how, which has developed innovative technical solutions in this field. The Customer acknowledges that this know-how, the patents, and the trademarks, names and logos relating to the Products are the full, complete and exclusive property of the Company. The Customer acknowledges that the purchase of the Products confers no rights to them and undertakes not to take any steps to appropriate them. Unless expressly authorised in advance by the Company, the copying, display, downloading, distribution, modification or reproduction, in whole or in part, of any or all elements appearing on or comprising the Website is prohibited. As a breach of these provisions constitutes an infringement within the meaning of the Intellectual Property Code, any offender shall be liable to the criminal and civil penalties provided for by French law.
Any tolerance on the part of either Party regarding the other Party’s failure to perform or improper performance of any of the provisions of these Terms and Conditions shall in no circumstances, regardless of its duration, give rise to any right whatsoever for that other Party, nor shall it in any way alter the nature, scope or performance of its obligations.
The Company may, at any time, make any amendments or modifications to the T&Cs. The applicable T&Cs shall be those in force on the date of the order.
The Company undertakes to respect the confidentiality of personal data provided by the Customer on the Website and to process such data in accordance with the French Data Protection Act No. 78-17 of 6 January 1978.
Personal data collected in connection with an order is intended for the Company which, unless the Customer objects, is authorised to:
- store it in a computerised database,
- use it for administrative management and order processing purposes,
- use it for statistical purposes for its own needs.
This information is not intended to be disclosed to third parties.
Pursuant to Law No. 2004-801 of 6 August 2004 on the protection of personal data and amending Law No. 78-17 of 6 January 1978 on data processing, files and freedoms, the customer is informed that the personal data concerning them, entered by them at the time of the order, is subject to automated processing for the purpose of managing their order. The retention period for data relating to transactions carried out is 3 years.
This data may also be used to keep the customer informed, in particular by email, of new promotional offers on the website. To this end, the customer must opt in when entering their personal details, or via the contact forms available on the website. Customers who have opted in to these updates may freely change their mind at any time by sending a request to Outdoor Kids SAS at the following email address: hello[at]meromero.fr.
Customers are also informed that failure to provide the mandatory personal data requested during the ordering process will prevent the order from being completed. Mandatory data are those fields marked with an asterisk.
The customer is also informed that they have a right of access and rectification regarding their personal data, which they may exercise by writing to the email address: hello[at]meromero.fr.
Any claim, in particular regarding non-performance or improper performance of the Contract, may be submitted by the Customer to the Company by registered letter with acknowledgement of receipt sent to the address of the Company’s registered office.
The Company shall use its best endeavours to respond to the Customer within three (3) weeks of receiving the aforementioned letter.
In the absence of an agreement between the Company and the Customer, the latter may initiate a contractual mediation procedure by submitting the dispute between them to the following mediator: FEVAD via the website http://www.mediateurfevad.fr.
Regardless of the method used to refer the matter to the mediator, the Customer’s request must contain the following details: their postal address, email address and telephone number, as well as the full name and address of the Company, a brief statement of the facts, and proof of prior attempts to resolve the matter with the Company.
The Parties elect domicile at their respective headquarters and / or domicile.
The Parties will endeavor to settle amicably any dispute that may arise between them relating to the validity, interpretation, execution or termination of the Contract.
It is also recalled that the Customer benefits in the event of a dispute from a mediation system but may always refer the matter to the competent courts within the jurisdiction of his domicile.
