If you wish to return a product (right of withdrawal) or have it repaired (under warranty or not), please go the CUSTOMER SERVICE page.

If you have any questions (about products, ordering, delivery, etc.) please check the FAQs first 😌. We’ve spent a lot of time writing them, so you’ll find a lot of information there!

For any other questions, comments, kind words… you can leave us a message by filling in this form. We’ll receive a “ticket” and get back to you as soon as possible.
Finally, if you’re in the area and want to chat, have a coffee or tea, or see our products for real… you can come by to see us at our office/showroom in Annecy (Cran-Gevrier). But please, let us know in advance to make sure we’ll be there and so we can give you the right address!