Capsule Oops

See the detailed description in the concerned product sheet.

See the technical information in the concerned product sheet.

Take care of your wallet! Brush lightly, then rinse with warm, soapy water as soon as you get a stain. Machine wash at 30°C MAX.

Don't hesitate to contact us if you have any questions.

Eco-designed in Annecy: our products are created to last for years and accompany you in all your adventures as parents, backpackers, photographers, cyclists, workers, students...

Recycled and/or eco-responsible materials: ultra-resistant 1000D 100% recycled nylon certified GRS (Global Recycling Standard) and Bluesign®. Water repellent PFC-free treatment. All materials meet European REACH regulations.

Responsible manufacturing: we have been working for years with a Japanese partner in Vietnam, specializing in technical products (safety harnesses, paragliding wings and backpacks). They are ISO 9001 certified (quality), ISO 14001 certified (environmental management system) and WRAP (World Responsible Accredited Production) certification. This audit, carried out every year, is the largest environmental, professional and ethical certification program in the world.

“Less” polluting transport: The factory is located closed to the seaport of Ho Chi Minh in southern Vietnam. The goods are then transported by boat to Fos-sur-Mer in the south of France. When we're not in a hurry, we take a barge up the Rhône river and the last km are done by truck to our warehouse in Annecy. Sometimes we bring in a few boxes by air, but this is exceptional.

Storage and preparation of orders with a logistician in Annecy. Plastic tape replaced by kraft tape. Cushioning in cardboard or recycled plastic.

Repair and second-hand sale: we work with repair centers in France and in Europe. All returns (that are not repaired and sent back to you) through customer service are repaired and then sold as second hands on Instagram (@meromero_secondhand).

Recyclable: recycled nylon can be recycled over and over (and over) again. But if at some point your MeroMero bag is no longer usable (or reparable) don't throw it away, we will recycle it. Contact us and we'll explain what to do.

Order preparation: our products are shipped by our partner logistics provider in Annecy. The orders are sent by the Colissimo or DPD Predict service (choice at the time of ordering) of the La Poste group. You can also pick up your order directly at the counter from the warehouse.

Warehouse location:
BJ LOGISTICS - B5
Novus Parcs
Rue de l’artisanat
74330 Poisy
Tel. 04 50 24 13 85
HOURS : 8:00-12:00 and 13:00-17:00 (16:30 on Friday)

Delivery times in metropolitan France: this varies from 1 to 3 working days from the day the order is shipped (1 day after placing your order). Add some more days for the rest of Europe.

Delivery costs: free without minimum of order via DPD Predict. Also free at the warehouse (See address above).

Packaging: all our products are packed in a clean (plastic) bag. We are currently working on a reduction or even a complete alternative to these "polybags".

Return conditions: you have a withdrawal period of 14 days (after receipt of your order) to return the product to us new and in its original packaging. More info on the right of withdrawal you can find in the Customer Service section.